Refund Policy
Last updated: April 7th, 2025
At Cartoonize.app, we strive to deliver high-quality cartoonized images powered by advanced AI models. Because our content is digital and delivered instantly, all sales are considered final. That said, your satisfaction matters — and we’re here to help if something goes wrong.
No Automatic Refunds
Due to the instant nature of our digital services, we do not offer automatic refunds once an image has been generated or downloaded.
Exceptions — We’ve Got You Covered
We will gladly issue a refund or credit in the following situations:
- You were charged more than once for the same image or subscription.
- You did not receive your image due to a technical issue, and we are unable to reprocess it.
- The image output was severely broken, blank, or corrupted, and regeneration attempts failed.
- Your subscription was renewed by mistake, and you contact us within 3 days of the charge without having used the service.
Not Eligible for Refunds
We do not offer refunds in the following scenarios:
- You changed your mind after purchase.
- The AI-generated result didn’t match your style expectations (unless clearly broken).
- You partially or fully used your monthly subscription plan.
- You downloaded an image and later decided to reverse the purchase.
Contact Us
Think you’re eligible for a refund or facing a technical issue? Email us at [email protected].
We typically respond within 24–48 hours. Please include your order ID, the email used during purchase, and a brief description of the issue.
Payment Security
All payments are processed securely through our trusted partner, Paddle. We do not store your payment information on our servers.